The following terms and conditions will apply to reservations of services made by:
Soc. Coop U.A.R.A.
Viale Giulio Cesare 71
00192 Rome
VAT nr. 01272541002
Tax Code 03992920581
www.limousineura.com
1. Service Reservation and Voucher
Upon reservation, Soc. Coop. U.A.R.A. will send you the information and dates of the reservation by e-mail or fax. This confirmation document is your voucher, which must be kept and presented to the drivers who will provide the service. The voucher also includes any return reservation; it is important to keep it as long as necessary.
Each reservation is subject to the customer’s acceptance of these terms and conditions. They are available on our website www.limousineuara.com and may be sent by e-mail or fax upon request.
2. Reservation Rules
The destinations and addresses on your voucher are intended to be the places where you wish to be dropped off and/or picked up. If you wish to change these or other details pertaining to the service, you may request them well in advance, but no later than 12 hours before the start of the service.
Please be advised that such requests may result in changes to the price and type of car, different from what was agreed in the original reservation.
In any case, we inform you that the request for the specific vehicle cannot always be met; we will make every effort to ensure that the capacity and quality of the vehicle is at least equal to that agreed.
3.Delay notifications
In the event of a cancelled flight or a delay of more than 90 minutes, upon departure the customer is required to notify our staff in one of the following ways in order to be able to optimally manage the service
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- By phone call/SMS/WhatsApp to the assigned driver’s number
Failure to send the notice of delay or cancelled flight, excludes the right of the service, in fact, our drivers after 70 minutes of waiting after the scheduled flight lands and without your news, will abate the position.
4. Cancellation of reservation
The customer may make a cancellation of the reservation of the requested service by e-mail.
The reservation will be considered cancelled when Soc. Coop. U.A.R.A. receives written notice to one of the following addresses:
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- info@limousineuara.com
Cancellations can be made free of charge up to 48 hours before the start of the service.
Cancellations made with less than the minimum notice specified above are subject to payment of 50% between 48 and 24 hours and 100% within 24 hours.
5. Luggage
Each passenger is allowed to carry a maximum of 10 suitcases for half the Minivan and 2 suitcases and 2 trolleys for half the Sedan; any excess luggage such as: skis, snowboards and bulky equipment must be declared at the time of booking.
It is at the discretion of the drivers and may result in a higher charge if undeclared bulky items, excess luggage or luggage that does not meet the conditions for safe transport are loaded onto the vehicles. (broken, dirty, wet suitcases, etc.).
6. Prohibitions
Soc Coop U.A.R.A. reserves the right (through its drivers and by reporting any abuse to the public security organs) to refuse transport to persons who are under the influence of alcohol or drugs or who represent a danger to the driver and other passengers. Passengers are not allowed to drink alcohol and/or smoke in the vehicles used for the transport service.
7. Limits of liability
The transport of passengers is fully covered by the insurance that Soc Coop U.A.R.A. has taken out with third parties for its vehicles. On the other hand, the items carried by the passengers are entirely their responsibility. Soc Coop U.A.R.A. can in no way be held liable for the loss of or damage to items or luggage. Customers are urged to check their luggage on departure.
Soc Coop U.A.R.A. will make every reasonable effort to ensure that its customers arrive at their pick-up and drop-off times as booked.
It is hereby specified that Soc Coop U.A.R.A. cannot be held responsible for any delays due to causes beyond its control, such as but not limited to:
– Vehicle accidents
– Exceptional and severe weather conditions
– Inspections by law enforcement agencies
– acts of vandalism or terrorism
– traffic obstructions
– Demonstrations and strikes
– Delays caused by other passengers
– Reservations made with incorrect information about dates, times, etc.
– Failure to provide information on departures and arrivals.
If Soc Coop U.A.R.A. is unable to provide the service, not due to force majeure, but for other reasons, it will cover the service in another way, at its own expense, by organising the transfer by means such as taxis, cars of other partners, or alternatively refund the customer later. Reimbursement for the missed service may not exceed the price already paid or agreed for the service itself.
It is the customer’s responsibility to inform us of any inefficiency directly attributable to our actions as soon as possible using the contact details above. We will endeavour to take steps to resolve any inconvenience and problems quickly and to the customer’s full satisfaction.
These conditions of carriage and all related services comply with the laws governing the sale of services in Italy. Any dispute or controversy regarding the activities carried out between Soc Coop U.A.R.A. and the customer, will be subject to the exclusive jurisdiction of the court of Rome.
Soc Coop U.A.R.A. reserves the right to change at any time all or part of the present without necessarily giving notice to customers, members, tour operators or agencies.